Shipping and returns

Shipping

All of the items will be shipped from our UK warehouse. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

When there is any items in a shipment is not in stock. The shipment will be on hold until all of the items in the shipment are available.

Our packaging is amply sized and your items are well-protected.

Returns

We hope you will be pleased with your purchases from Tabletop Alliance. However, there may be rare occasions when you will need to return items to us. 

Items damaged in transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. Items should be returned in their original packaging complete with all documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items faulty or incomplete on arrival

If your items are faulty or incomplete on arrival, you have 14 calendar days in which to inform us. Items should be returned in their original packaging complete with all documentation. Once we have verified the problem, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We check returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be 'as new' when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at our warehouse, we will issue a full refund for the product to your original payment method.

Return address

Please return the item(s) to the following address and quote your order number with your return(s) to fast return procedure. 

Returns
Tabletop Alliance Ltd.
9 Defoe House
Defoe Road
London
N16 0EJ
United Kingdom